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BT Cloud Voice features

A full business phone system in BT's cloud, managed from a simple online portal.

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Call handling

  • Auto attendant with greetings and call menus
  • Hunt groups and call queues
  • Time-of-day and holiday routing
  • Call transfer, park, pickup and conferencing
  • Diverts to mobiles or other sites

Work anywhere

  • Desktop and mobile apps that use your business number
  • Presence and call history across devices
  • Voicemail with voicemail to email

Manage it yourself, or let us

Add users, change call flows and update greetings in the online portal. If you prefer, Forever Communications makes the changes for you.

Add-ons

Why buy BT Cloud Voice from Forever Communications Limited

Forever Communications Limited is part of Forever Group and a member of the BT Business Partner channel. We supply, set up and support BT Cloud Voice for UK businesses, schools, charities and public sector organisations.

  • A named partner who plans your numbers, call flows and handsets with you
  • Number porting managed for you, timed to avoid downtime
  • Connectivity checked first, so call quality is right from day one, with BT business broadband and BTnet available if you need it
  • Ongoing support for moves, adds, changes and faults

BT Cloud Voice is a business service. We do not sell consumer or home phone products.

Want a BT Cloud Voice quote for your team?

Tell Forever Communications what you need and we will come back to you with options, not a hard sell.

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Frequently asked questions

Can different users have different features?

Yes. Licences are per user, so each person gets the features their role needs.

Does BT Cloud Voice work across several sites?

Yes. All sites share one system, with internal extension dialling and shared call routing.

More about BT Cloud Voice

HomeBT's hosted phone system from a BT Business Partner.PricingHow licences and contracts work.Cloud Voice ExpressBT Cloud Voice for small sites.HandsetsDesk phones, cordless and headsets.Numbers and portingKeep your numbers, add new ones.Call recordingRecord, store and review calls.Microsoft TeamsBT Cloud Voice with Microsoft Teams.BT Cloud Voice SIPSIP trunks for existing phone systems.PSTN switch-offWhat the 2027 switch-off means for you.